Frequently Asked Questions


1. What does your company do?

We are an import and wholesale business that sources and distributes a wide range of products to other businesses throughout Australia and Oceania. We supply products to retailers, farmers, mines, tyre stores, manufacturers, and various B2B clients.

2. What types of products do you offer?

We offer a diverse range of products, including tyre changers, wheel balancers, jacking equipment, and safety equipment. Our inventory is designed to meet the needs of a variety of businesses who require equipment to facilitate the safe lifting operation of wheel and tyre service.

3. How can I place an order with your company?

To place an order with us, you can contact our team by phone or email. We’ll assist you in selecting the right products and provide you with a quote.

4. Do you have a minimum order quantity (MOQ)?

No, you can order as little or as much as you like.

5. What are your payment terms?

Our payment terms are typically upfront. We can discuss payment options with our clients on a case-by-case basis.

6. Do you offer credit terms to established customers?

Yes, we may offer credit terms to established and trustworthy customers. We assess this on a case-by-case basis and typically require an existing relationship, or a brief period of prompt payment before making a decision.

8. What is your shipping process and cost?

Our shipping process and cost depend on the destination, weight, and volume of the order. We work with various shipping partners to provide you with competitive rates and reliable delivery.

9. Do you ship internationally?

Yes, we do ship internationally for Maxam and Jonair branded equipment, and to countries that do not already have existing agreements to supply our other brands. We have experience in exporting products to various countries and can assist with customs documentation and shipping arrangements.

10. Can I track my order once it’s shipped?

Yes, we provide tracking information for your order once it’s shipped. You can use this information to monitor the status and estimated delivery date.

11. What is your return policy?

Our return policy varies depending on the product and circumstances and adheres to Australian consumer law. Please contact our customer service team to discuss returns or issues with your order.

12. Can I get volume discounts for large orders?

Yes, we offer volume discounts for larger orders. The discount rates will depend on the product and order quantity. Contact our sales team for a custom quote.

13. Are you open to partnering with resellers and distributors?

Yes, we are open to partnerships with resellers and distributors. Please reach out to discuss potential collaboration and partnership opportunities.

14. How can I reach your customer support team?

You can contact our customer support team by phone at 03 5277 9932, by email at, or via our online contact form. We’re here to assist you with any questions or concerns.

15. Do you have a physical location or showroom where I can view your products?

We do have a physical location 1/20 Tarkin Court, but we recommend scheduling an appointment in advance as our premises is primarily an office/workshop and we require time to unbox equipment to present.

16. What size is your service network?

Our service network is Australia wide, through a cultivated range of loyal employees and skilled sub-contractors who have the same customer-oriented mindset that has made us leaders in the Australian tyre industry for almost 40 years from our little corner of Victoria.